Support
Answers to the things that come up most, and a form that reaches us if none of them fit.
Common questions
Tickets bought as a guest are held against the email and mobile number used at checkout. Sign in with either one and they show up under My tickets.
Every ticket is in My tickets, and a copy goes to WhatsApp the moment the payment clears. Both work offline at the gate.
Turn your screen brightness up and hold the phone still. Gate scanners read the code from the screen, so a screen protector or a cracked panel can get in the way — the ticket ID under the code works as a fallback.
Yes. Open the ticket and choose Split ticket to send one entry to another person, who gets their own QR on WhatsApp. A split cannot be reversed.
The code goes to WhatsApp, not SMS. Check that the number you entered is the one on WhatsApp, and use Resend after the countdown ends.
Support request
Fields change with the category you choose, so you only fill in what your issue needs.
Contact us
For tickets, orders, payments and account help.
Message us for anything urgent on the day of an event.