Loading page
Legal
When a booking can be refunded, by whom, and how long it takes.
Last updated 29 August 2026
Unless the organizer states otherwise on the event page, a confirmed booking cannot be cancelled or refunded. The refund terms for each event are shown before you pay.
You are refunded in full, including fees, without needing to ask. We start refunds within 3 working days of the organizer confirming the cancellation.
Your ticket stays valid for the new date. If you cannot make it, you can request a refund up to 7 days after the new date is announced.
If money left your account but no ticket was issued, it is returned automatically. Bank timelines vary; most reversals land within 5 to 7 working days.
If it has been longer than that, raise a support request with your order number and we will trace it.
Always to the original payment method. We cannot redirect a refund to a different card, account or UPI ID.
Refunded in full when the event is cancelled or when a payment failed. Where a refund is discretionary, the platform fee is not returned.
The help centre answers most of them, and anything it does not reaches a person.
Contact support