Grievance Redressal

Most issues — a missing ticket, a payment that did not go through, a refund that has not landed — are resolved fastest through the help centre, where your order details are already attached to the request.

If a support request has not been resolved to your satisfaction, escalate it to the Grievance Officer, quoting the request number.

We acknowledge escalations within 48 hours and aim to resolve them within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020.

Grievance Officer, Ahura Technosoft LLP, Ahmedabad, Gujarat, India.

The current officer’s name, email address and postal address are published here and kept up to date. Contact details are pending confirmation.

You retain every right you have under the Consumer Protection Act, 2019, including approaching the National Consumer Helpline or the consumer commission for your district.